Your Personal Data
Protection at 918ki

1 Introduction and Scope of Policy

This Privacy Policy is issued by 918ki ("we", "platform" or "918ki") and applies to all individuals who use our services, including registered members, website visitors and any party that interacts with 918ki through digital channels.

We operate under international licensing and comply with data protection standards set by the relevant regulatory bodies. This platform is strictly for individuals aged 21 years and above. If you have not reached that age, please stop using this platform immediately.

This policy describes the types of information we collect, the purpose of collection, parties who may receive that information, the retention period and the rights you have as a data subject.

2 Information We Collect

In the process of registering and using 918ki's services, we may collect various categories of personal information depending on your interaction with the platform.

Account Registration Information:

• Full name as shown on your identity card (MyKad) or passport
• Chosen username and password (stored in encrypted form)
• Valid mobile phone number
• Active email address
• Date of birth for age verification purposes

Financial Transaction Information:

• E-wallet details (Touch 'n Go, Boost) for deposit and withdrawal purposes
• Bank account number or FPX details for payment processing
• Deposit and withdrawal transaction history
• Bonus, cashback and promotional activity records

Website Usage Information:

• IP address, device type and operating system
• Browser type and version
• Login activity logs and session times
• Game preferences, betting history and activity records

3 How We Use Your Information

Every piece of information collected by 918ki is used responsibly based on lawful and transparent purposes. We do not use your data beyond the scope stated in this policy.

• Processing account registration and verifying the identity of new members
• Enabling login, deposit, withdrawal and gaming activities to take place securely
• Managing and delivering bonuses, VIP programmes and offers related to your account
• Conducting fraud prevention, anti-money laundering and suspicious activity checks
• Providing effective customer support via live chat and email
• Sending technical notices, policy updates or important security information
• Complying with licensing and audit requirements set by regulatory bodies
• Improving website performance and overall user experience

Any marketing or promotional communications will be sent only to members who have agreed to receive them. You may withdraw that consent at any time.

4 Sharing Information with Third Parties

918ki strictly controls the disclosure of members' personal data. We do not sell or disclose your information to external parties except in the following lawful and necessary situations:

• Payment providers: Transaction information that needs to be shared with e-wallet providers or banks to complete your deposit and withdrawal processes
• Game software providers: Gaming activity data may be shared with game studios for technical maintenance and fairness auditing purposes
• Regulatory bodies: Information required by authorities in relation to licensing or legal investigations
• Internal analytics services: Anonymised data for the purpose of improving platform performance

All third parties that handle 918ki members' data are bound by strict confidentiality agreements and must comply with security standards equivalent to our own practices.

5 Data Storage and Security

Members' personal data is stored on servers equipped with multi-layered protection. We use SSL/TLS encryption protocols for all data in transit, and AES encryption for data at rest.

Access to member data is restricted to staff who require that information to carry out their duties. All access is logged and audited on a regular basis.

Data retention periods depend on the type of information and the relevant operational or legal requirements. In general:

• Financial transaction records are kept for the period required by licensing obligations
• Active account data is retained for as long as the account remains active and for a set period after account closure
• Technical activity logs are kept for a limited period for troubleshooting purposes

Although we implement appropriate security measures, no online system can guarantee absolute security. We encourage members to keep their passwords confidential and to report any suspicious activity to our support team immediately.

6 Cookies and Tracking Technologies

The 918ki website uses cookies and similar technologies to ensure the platform functions properly and to provide a better experience for users.

• Essential Cookies: Required for core functions such as login session verification and language preference settings
• Performance Cookies: Collect information on how web pages are used for internal improvement purposes
• Functional Cookies: Store user preferences such as display settings and game choices

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect certain functions on the 918ki platform.

7 Cross-Border Data Transfers

In the course of its operations, 918ki may process or store data on servers located outside Malaysia. In such situations, we ensure that adequate data protection mechanisms are in place before any data transfer takes place.

All cross-border data transfers are subject to binding data protection agreements and meet a level of protection equivalent to this policy.

8 Protection of Children and Minors

918ki's services are restricted to individuals aged 21 years and above. We do not intentionally collect personal information from individuals under the age of 21.

At registration, members are required to confirm that they have reached the minimum age requirement. If we find that information from an underage individual has been collected unintentionally, that data will be deleted immediately and the relevant account will be suspended.

Parents or guardians who are aware that their child has accessed this platform are requested to contact us via our support email without delay.

9 Amendments to the Privacy Policy

918ki reserves the right to amend or update this Privacy Policy from time to time to reflect changes in operational practices, legal requirements or service improvements.

Any material amendments will be notified to members via their registered email or in-platform notification before the changes take effect. Continued use of the 918ki platform after the effective date of such amendments will be considered as your agreement to the latest version of the Privacy Policy.

We encourage you to review this page periodically to ensure you are always informed about how we protect your information.

10 Contact Us Regarding Privacy

If you have any questions, concerns or complaints regarding this Privacy Policy or the way we handle your personal data, the 918ki support team is ready to assist.

You can reach us via:

• Email: [email protected]
• Live chat: Available 24/7 via the chat icon at the bottom right corner of the screen

We are committed to responding to every privacy-related query with full professionalism in both Malay and English.